Frequently Asked Questions
nan88 — answers to all your questions
Betting markets, claiming bonuses, managing your account, and how to withdraw — find detailed information on all of these topics here in English.
While playing at nan88, a few questions often come to mind — how do I get a bonus, how long does a withdrawal take, what do I do if I forget my password? On this page we have provided direct answers to more than 20 questions across four sections — cricket betting, account management, welcome bonus, and withdrawals — so you can find a solution quickly and enjoy uninterrupted play.
Cricket & Sports Betting
nan88's cricket section offers a wide range of markets including Match Winner, Toss Winner, Total Runs (Over/Under), Time of First Wicket, Top Run Scorer, and Top Wicket Taker. For example, in a Bangladesh vs India match you can bet not just on the result but on the runs in each over as well. This variety makes it enjoyable for both experienced and new bettors.
No, the core process is the same. BPL, IPL, or T20 World Cup — you can bet on any tournament using the same method. The only difference is in the number of available markets — major international matches generally have more markets. Log in, go to the Sports section, select your preferred tournament, choose the market you want to play, and place your bet.
Yes, nan88 offers live in-play betting. You can place bets on certain markets even after a match has started — odds update in real time. Keep in mind that live market odds change quickly, so review the amount shown on screen carefully before confirming your bet.
If a match is not played or a no-result is declared due to rain or any other reason, most markets for that match are voided and the original stake is returned to the player's account. Some markets where the outcome had already been determined (such as Toss Winner) may still be settled. Check nan88's Terms and Conditions page for specific rules.
Decimal odds are the simplest odds format. Multiply your stake by the odds to get your total return. Example: odds of 2.50 and a stake of ৳100 — if you win, your total return is ৳250 (৳150 profit). Odds of 1.50 represent a lower-risk bet, while odds of 4.00 represent higher risk but a higher potential profit.
Account & Login
Signing up at nan88 is straightforward. Go to the nan88 Login page and fill in the registration form — enter your name, mobile number or email, and a password. After submitting your details, verify your account and make your first deposit. Please note this platform is for players aged 21 and above only.
Click the "Forgot your password?" option on the login page. Enter your registered mobile number or email — a reset link or code will be sent to you. Use the code to set a new password. If you run into any issues with this process, contact us directly via live chat or at [email protected].
For a secure account, use a password of at least 8 characters — a mix of numbers, uppercase, and lowercase letters is best. A username generally cannot be changed once set; however, contact the support team if needed and they will provide whatever solution is possible.
A few common causes of login issues: incorrect password or username, Caps Lock being on, an outdated browser cache, or a network problem. First, try resetting your password. If the problem persists, contact nan88's 24/7 live chat in Bengali — you will get help quickly.
Log in to your account and go to the "Profile" or "Account Settings" section. You will find options to change your phone number and email there. A verification code will be sent to confirm the change for security purposes. It is important to keep your details accurate and in line with your documents, as identity is verified at the time of withdrawal.
Welcome Bonus
After opening a new account at nan88, the welcome bonus is added automatically the first time you make a deposit — no separate code is needed. Deposit a minimum of ৳200 and you will receive a 200% bonus up to ৳5,000. Example: deposit ৳1,000 and get a ৳2,000 bonus — total balance ৳3,000.
No, the welcome bonus applies only once per player. nan88 can detect multiple registrations from the same device, IP address, or payment account. Attempts of this kind may result in the bonus being forfeited and the account being suspended. Play fairly and enjoy VIP benefits over the long term.
The wagering requirement is 25 times — calculated on the bonus amount only, not the deposit. Example: if you receive a ৳2,000 bonus — ৳2,000 × 25 = ৳50,000 in bets must be completed before you can withdraw bonus winnings. It may sound like a lot, but it can be met gradually by placing smaller bets across different games.
Slots games generally count in full toward wagering. Live casino, table games, and fishing games may count partially or not at all in some cases. Check nan88's bonus terms page or ask the support team for the exact percentage applicable to specific games.
The maximum welcome bonus is ৳5,000. So on a ৳6,000 deposit you will not receive ৳12,000 at 200% — the bonus will be capped at ৳5,000. Your total balance will be ৳11,000 (৳6,000 deposit + ৳5,000 bonus). Depositing more than this will not increase the bonus further.
How to Withdraw
The minimum withdrawal amount at nan88 is ৳1,000. Withdrawal requests below this amount cannot be submitted. This limit applies to all methods — bKash, Nagad, Rocket, or bank transfer. Submit a withdrawal request once your balance is ৳1,000 or more.
Yes. Withdrawals at nan88 are processed 24 hours a day, 7 days a week — there is no extra delay on Fridays, Saturdays, or at night. Bangladesh mobile banking (bKash, Nagad, Rocket) transfers generally arrive within 5 to 30 minutes. Bank transfers may take slightly longer depending on the bank's own processing time.
No. For security reasons, withdrawals are sent directly to the payment account registered in the player's own name. Withdrawal requests to a third-party bKash, Nagad, or Rocket number will be rejected. Funds will only be sent to the name and number on file with your account.
"Pending" means the request has been received and is being processed. It is usually completed within 5–30 minutes. However, if your account verification is incomplete or if it is your first withdrawal, it may take a little longer. If the request has been pending for more than 30 minutes, contact us via live chat or at [email protected] with your request ID.
nan88 offers four withdrawal methods: bKash, Nagad, Rocket and bank transfer (including major banks such as Dutch-Bangla Bank, Islami Bank, and BRAC Bank). Mobile wallet transfers generally arrive within 5–30 minutes. Bank transfers may take slightly longer depending on the bank's processing time.
Have more questions? We are ready to help
nan88's support team is with you 24/7 — in Bengali and English. Chat with us directly via live chat or send us an email.