Someone I know is struggling with a gaming addiction — how can I help?

Start by talking with empathy — express concern without blame. Encourage them to seek professional help. If they are a nan88 player, contact support@nan88.lat to inform our team of the situation — we will handle it with full confidentiality.

Safe & Responsible Gaming

nan88 Responsible Gaming — Your protection is our priority

So entertainment never becomes a burden — nan88 gives you powerful protection tools like deposit limits, time-out, and self-exclusion.

For ages 21 and above only

Our Commitment

At nan88, we believe online gaming is fundamentally an entertainment experience. It is our responsibility to ensure every player can play with enjoyment and safety. At the same time, we recognise that in some cases gaming can become addictive, which can have a negative impact on personal and family life.

That is why nan88 follows an active responsible gaming policy. We provide tools and resources on our platform that help you maintain full control over your gameplay. From setting deposit limits to taking a temporary break — all of these features are in your hands.

Remember — gaming should be a source of entertainment, not income. If you ever feel that gaming is no longer enjoyable but is instead causing stress, nan88's 24/7 support team is always here for you.

Secure Platform

SSL encryption and fair play are guaranteed

24/7 Support

Live chat in Bengali and English at any time

Age Verification

Only accounts for users aged 21+ are approved

Transparency

Rules and terms are written in fully clear and plain language

Our Protection Tools

nan88 provides you with these powerful tools to manage your gaming habits

Deposit Limits

You can set your own maximum daily, weekly, or monthly deposit amount. This prevents spending beyond your budget. Reducing a limit takes effect immediately; increasing a limit is subject to a waiting period.

Time-Out

Use the time-out feature if you want to take a temporary break from gaming. You can lock yourself out temporarily for anywhere from 24 hours to several weeks. During the break period, you will not be able to deposit or place bets.

Self-Exclusion

If you feel you need a longer-term break, apply for self-exclusion. Once active, your account will be closed for a set period or permanently. Self-exclusion requests can be made through the support team.

Bet Limits

You can also set a limit on how much you can wager within a given time period. This feature is particularly effective at preventing overspending on slots and casino games.

Gaming History

You can view your complete gaming and transaction history at any time. Understanding your own play patterns is the first step toward responsible gaming.

Reality Check

You will receive reminders at set intervals showing how long you have been playing and how much you have spent. These reminders help you make informed decisions at the right time.

Signs of Problematic Gaming

If you notice these signs in yourself, take action right away — seeking help is an act of courage

Spending beyond your means

Using money meant for essential expenses for gaming, or borrowing money to place bets.

Unable to accept losses

Feeling a strong urge to keep playing in order to recover losses.

Hiding from family

Keeping your gaming habits or spending secret from family and friends.

Restlessness and anxiety

Feeling mental distress, irritability, or anxiety when unable to play.

Losing track of time

Gaming for hours without giving time to work, studies, or family.

Treating gaming as an escape

Turning to gaming to take a break from real-life problems.

Tips for Playing Responsibly

Set a budget in advance: Before each session, decide how much you will spend. Once that budget is gone, stop playing — do not invest more in an attempt to win it back.
Stick to a time limit: Check the time before you start playing and decide how long you will play. Set a timer so you do not go over.
Do not play driven by emotion: Avoid gaming when you are angry, upset, or lonely. It is harder to make sound decisions in those states.
Do not try to chase losses: Placing more bets in an attempt to recover lost money usually makes the situation worse. Accepting a loss is the wiser choice.
Do not play with borrowed money: Never use borrowed money or funds set aside for essential expenses for gaming. Only use extra entertainment budget for gaming.
Take regular breaks: It is hard to stay fully focused during long sessions. Take at least a 10–15 minute break every hour.
Do not treat gaming as a source of income: Online gaming is entertainment — it is not a reliable source of regular income. This mindset can create problems over the long term.
Talk to loved ones: Having open conversations with family or friends about your gaming habits is healthy. They can be your greatest support.

21+

Age Restriction: 21+ Only

The minimum age to open an account and play at nan88 is 21. This platform is strictly prohibited for anyone under that age.

Parents can use parental control software to monitor their children's online activity. No account is activated without identity verification.

If you are aware that a minor is using this platform, please notify our support team immediately.

Need help? We're here

nan88 Support Team

Do not hesitate to talk to us about gaming concerns. Our support team is ready to assist in Bengali and English, 24 hours a day, 7 days a week.

Live Chat: Log in to the site and chat directly — available 24/7

Email: [email protected] — reach us confidentially

Language: Support available in Bengali and English

Confidentiality: Your conversation will remain completely private and secure

Asking for help is the first step

Gaming addiction is a real problem, and acknowledging it is a sign of courage. If you or someone you know seems to be struggling, follow the steps below:

Contact nan88 support to activate self-exclusion
Talk to a trusted family member or friend
Seek help from a mental health professional
During your gaming break, focus on a new hobby or activity

Responsible Gaming FAQ

Log in to your nan88 account and go to Account Settings. There you will find the option to set deposit limits under the "Responsible Gaming" section. You can set daily, weekly, or monthly limits. Reducing a limit takes effect immediately. For help, contact us via live chat or at [email protected].

Yes, depending on the type of self-exclusion. A temporary self-exclusion ends automatically after the specified period. However, permanent self-exclusion has a defined review process and is not immediate. Requests to reactivate an account while self-exclusion is active are not accepted.

A time-out is a temporary break — typically from 24 hours to a few weeks. It is suitable for general fatigue or a short mental rest. Self-exclusion is a more serious step — for a long-term or permanent break, when gaming feels like it has truly become a problem.

Start by talking with empathy — express concern without blame. Encourage them to seek professional help. If they are a nan88 player, contact [email protected] to inform our team of the situation — we will handle it with full confidentiality.

When activating self-exclusion, you can request a withdrawal of any withdrawable balance in your account. The withdrawal process is typically completed within 5–30 minutes. For more details, speak with the support team before activating self-exclusion.

nan88 follows a strict age verification process. Age must be confirmed during account registration, and supporting documents may be requested for identity verification afterwards. If suspicious activity is detected from anyone under 21, the account is suspended immediately.

Enjoy nan88's gaming world safely

Play responsibly — enjoy the best entertainment within your limits

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