nan88 Privacy Policy

We collect information from you in two main ways — what you provide directly and what is collected automatically when you use our platform.

1.1 Information You Provide Directly

When you register with nan88 or use our services, you may provide the following information yourself:

• Full name, date of birth, and gender
• Valid email address and mobile number
• National ID card or passport details for identity verification
• Financial transaction details such as bKash, Nagad, Rocket, or bank account information
• Information provided when contacting customer support

1.2 Automatically Collected Information

When you visit our website, certain information is collected automatically:

• IP address and device type
• Browser information and operating system
• A log of which pages you visited and how long you stayed
• Information obtained through cookies and similar tracking technologies
• Referral source, meaning where you came from before arriving at our site

The information we collect is used for specific and legitimate purposes. nan88 never uses your information for unauthorised commercial activities.

2.1 Primary Purposes

• Creating, verifying, and managing your account
• Processing financial transactions and fulfilling deposit and withdrawal requests
• Preventing fraud and ensuring platform security
• Providing customer support services
• Sending you important notifications related to our services

2.2 Additional Purposes

• Improving our platform experience and developing new features
• Age verification — only those aged 21 or above may use our services
• Managing responsible gaming measures
• Producing analytical reports, which are always in anonymised form
• Providing relevant information based on your preferences (subject to your consent)

nan88 does not sell your personal information to third parties and does not share it without consent. However, we may disclose information in certain limited circumstances:

3.1 Service Provider Partners

We work with selected third-party service providers — such as payment processors, technology partners, and game content suppliers. These partners receive only the information that is necessary for them to perform their specific services, and they are contractually bound to uphold our privacy standards.

3.2 Legal Obligations

If disclosure of information is required under a court order, government directive, or applicable law, we will be obliged to do so. In such cases, we always aim to disclose only the minimum information necessary.

3.3 Fraud Prevention

Information may be exchanged with relevant agencies or organisations in the interest of preventing financial crime, money laundering, or fraud.

The security of your information is one of our highest priorities. nan88 uses industry-standard technology to keep your personal and financial information secure.

4.1 Technical Safeguards

• SSL/TLS Encryption: All data transfers on our platform are protected through SSL encryption.
• Data Encryption: Stored sensitive information is secured with strong encryption algorithms.
• Firewall and Intrusion Detection: We use active security measures to prevent unauthorised access.
• Regular Security Audits: Our systems undergo regular security audits.

4.2 Access Controls

Access to your information is restricted to only those staff members who require it for their work. Everyone is required to follow strict confidentiality policies and receives regular training.

4.3 User Responsibilities

Keeping your account password confidential is your own responsibility. Do not give anyone else access to your account, and if you suspect any unauthorised activity, notify our support team immediately.

nan88 uses cookies and similar technologies to improve your browsing experience and to analyse the performance of our services.

5.1 Types of Cookies

• Essential Cookies: These cookies are necessary for the basic functionality of the website — such as maintaining login sessions. They cannot be disabled.
• Functional Cookies: These remember your language preferences and session information.
• Analytical Cookies: These collect anonymised data to help us understand usage patterns on our site.

5.2 Cookie Controls

You can disable non-essential cookies by changing your browser settings. However, this may limit some features of our platform.

We retain your information only for as long as necessary to fulfil the purpose for which it was collected, or for as long as retention is required to comply with applicable laws or regulations.

• Active account data: for as long as the account remains active
• Closed account data: a minimum of 5 years after closure (for legal compliance)
• Financial transaction records: as required by applicable law
• Customer support communications: 2 years after the issue is resolved

Once the set retention period ends, data is securely deleted or permanently anonymised so that you can no longer be identified.

You have certain important rights regarding your personal information, which nan88 respects.

7.1 Right of Access

You may request a copy of the personal information we hold about you. We will fulfil this request within a reasonable timeframe.

7.2 Right to Rectification

If any information we hold about you is incorrect or incomplete, you may request that it be corrected. Many details can be updated directly from your account settings.

7.3 Right to Erasure

In certain circumstances you may request that your information be deleted. However, some information may need to continue to be retained due to legal obligations or legitimate interests.

7.4 Right to Object to Processing

You may object to the processing of your information for specific purposes, particularly for marketing communications. You may opt out of our marketing messages at any time.

nan88's services are for those aged 21 or above only. We do not intentionally collect any personal information from minors.

If it comes to our attention that a minor is using our services or has provided their information, we will immediately close that account and delete the collected information appropriately.

If you believe a minor has registered on our platform, please contact us.

nan88 uses internationally standard technology infrastructure. In some circumstances your information may be stored or processed outside of Bangladesh.

For any such transfer, we ensure that adequate safeguards are in place for your information in the destination country or system. We always take responsibility for keeping your information secure under this Policy.

Our platform may sometimes contain references to third-party services, such as payment processors. These third parties have their own privacy policies and we are not responsible for their practices.

We recommend that you read the privacy policy of any third-party service before using it.

nan88 may update this Privacy Policy from time to time. We may revise this Policy when new services are introduced, when legal changes occur, or when our processes are improved.

If significant changes are made, we will notify you by email or through a clear notice on the platform. Continuing to use our services after any changes means you are considered to have accepted the updated Policy.

We recommend that you visit this page regularly and stay informed about any changes. The date of the most recent update will always be noted at the top of this Policy.